**Return and Refund Policy**
At ROPE Glass LLC. we are committed to providing you with high-quality glass shower doors and ensuring your complete satisfaction with your purchase. However, we understand that there may be situations where you need to return or request a refund for your order. Please read our return and refund policy carefully to understand the terms and conditions.
**Return Eligibility:**
1. **Damaged or Defective Products:** If your glass shower door arrives damaged or defective, please contact us within 10 business days of receiving your order. We will require photographic evidence to process your claim.
2. **Order Errors:** In the event that we shipped you the wrong product or size that differs from your order, please notify us within 10 business days of receiving the item.
**Return Process:**
To initiate a return, please follow these steps:
1. Contact our customer service team within 10 business days of receiving your order at ropeglass@gmail.com
2. Provide your order number, a brief explanation of the reason for the return, and photographic evidence if applicable.
3. Once we receive and review your request, we will provide you with instructions on how to return the product.
4. Securely package the item in its original packaging, including all accessories and documentation.
5. Ship the item back to us within 10 business days from the date of approval. Please note that the shipping label and associated costs are the responsibility of the customer.
**Refund Policy:**
Upon receiving and inspecting your returned item, we will process your refund as follows:
1. **Damaged or Defective Products:** If your return is approved for a damaged or defective product, we will issue a full refund to the original payment method or provide a replacement product, as per your preference.
2. **Order Errors:** If you received the wrong product or size, we will either send you the correct item or issue a refund to the original payment method, depending on your preference.
**General Terms and Conditions:**
1. Returns must be initiated within 10 business days of receiving your order.
2. Returned items must be in their original condition, including all accessories and documentation.
3. Refunds will be processed within 10 business days of receiving the returned item.
4. Please note that we do not accept returns for products that have been installed or used.
5. Custom-made or modified shower doors are not eligible for returns unless they are damaged or defective.
6. Shipping and handling fees are non-refundable.
**Contact Information:**
If you have any questions or need assistance with the return process, please contact our customer service team at [Customer Service Email/Phone Number]. We are here to ensure your satisfaction and assist you in any way possible.
Thank you for choosing ROPE Glass LLC. for your glass shower door needs. Your satisfaction is our top priority, and we look forward to serving you.
